Are you looking to cancel your Verizon Wireless plan but aren’t quite sure where to start? Whether you’re switching carriers, upgrading your lifestyle, or simply looking to save some money, this comprehensive guide will walk you through the entire process. We’ll explain various cancellation methods, potential fees you might encounter, and factors to consider before making your final decision.
Understanding Your Verizon Wireless Plan
Before diving into the cancellation process, it’s important to understand the type of plan you have with Verizon. There are various plans available, including individual, family, and prepaid options. Knowing your plan will help you anticipate any consequences of cancellation and prepare accordingly.
Types of Verizon Wireless Plans
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Postpaid Plans: These are billed monthly after usage. If you cancel a postpaid plan mid-cycle, you will need to pay for the remainder of the current billing cycle.
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Prepaid Plans: With these plans, you pay in advance for a given time period. If you cancel during this time, you might not get a refund for unused days, but you won’t incur additional charges.
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Device Payment Plans: If you have an active device payment plan, canceling your service doesn’t eliminate your remaining due balance. You’ll still be responsible for paying off the device.
Things to Consider Before Cancelling Your Plan
Before you cancel, it’s important to consider several factors:
Contract Obligations and Early Termination Fees
If you’re on a contract, be aware that Verizon Wireless typically charges an early termination fee (ETF) if you cancel before the contract expires. These fees can range from $350 down to $0, depending on how many months are left on your contract.
Unlocking Your Device
If you’re planning to switch carriers but still want to use your existing device, unlocking your phone is crucial. Verizon allows you to unlock your phone after the device payment is completed or if you’ve been a customer for more than 60 days. Ensure that your device is eligible to be unlocked before you cancel your plan.
Payment and Refund Policies
Be prepared for how your cancellation might affect your billing cycle. Generally, your final bill will include charges for any services used until the cancellation date, but refunds on prepaid plans will likely not be issued for unused days.
How to Cancel Your Verizon Wireless Plan
Now that you’re informed about various aspects of your plan, here is a step-by-step guide on how to cancel your service with Verizon.
Step 1: Backup Your Data
Before you move on with the cancellation, make sure you backup all important data from your current device, including contacts, pictures, and any other crucial information.
Step 2: Gather Your Account Information
Have the following information handy:
- Your Verizon account number
- Your PIN or password
- Your billing address
This information will be essential when you reach out to customer service or access your account online.
Step 3: Choose Your Cancellation Method
You have several options for cancelling your Verizon Wireless plan:
1. Online Cancellation
If you prefer a digital method, you can log into your Verizon account online:
- Go to the Verizon Wireless website.
- Log in with your credentials.
- Navigate to the “Account” section.
- Select “Manage Plan” or a similar option.
- Choose “Cancel My Plan” and follow the prompts.
This method can be convenient, but it may not be available for all account types.
2. Call Customer Service
If you want to speak with someone directly:
- Dial 1-800-922-0204 or use the Verizon app.
- Follow the prompts to reach a customer service representative.
- Inform them that you wish to cancel your plan.
Be prepared to answer security questions to verify your identity.
3. Visit a Verizon Store
You can also visit a local Verizon store to cancel your plan in person. Bring your account information, legitimate identification, and ensure you talk to a representative about potential device unlocks if you’re switching carriers.
Step 4: Confirming Your Cancellation
Once you’ve submitted your cancellation request, you’ll receive confirmation via email or text. Keep this confirmation for your records. This is important in case there are any discrepancies with your final bill or if you encounter issues in the future.
Step 5: Final Billing and Payments
Your final bill will reflect any additional charges up to your cancellation date and, if applicable, the ETF. Make sure to review this bill carefully, and retain copies for your records.
Transferring Your Number
If you plan on keeping your phone number and transferring it to a new carrier, do not cancel your Verizon service before initiating the transfer. Once you cancel the Verizon service, your number may no longer be available for transfer.
Dealing with Verizon After Cancellation
Even after cancelling your service, your relationship with Verizon might not be entirely over. Be aware of the remaining responsibilities, such as:
Paying Off Your Device
If you were on a payment plan for a device, make sure to pay off any remaining balance. It’s essential to ensure that there are no outstanding payments to avoid issues with your credit score.
Reviewing Your Credit Report
After cancellation, keep an eye on your credit report to ensure that there are no unexpected charges or repercussions from your cancellation.
Alternatives to Cancelling Your Verizon Plan
If you’re unhappy with your current plan due to cost or service issues but not quite ready to cancel altogether, consider the following alternatives:
1. Adjusting Your Plan
Contact customer service to discuss lower-cost options that fit your needs better. Verizon offers various plans that may be more affordable while still delivering the service and coverage you need.
2. Promotions and Discounts
Keep an eye out for temporary promotions that can allow you to save on your current plan or potentially lock in a newer plan at a reduced rate.
Conclusion
Cancelling a Verizon Wireless plan might seem daunting, but with the right preparation and understanding of the process, you can navigate it smoothly. Always remember to consider the financial implications of cancellation, explore your options for device transfers, and keep documentation throughout the process.
Armed with this information, feel confident in making your decision about your wireless service. Whether you’re switching providers or exploring new plans, it’s your choice to make, and you need to be well-informed when doing so. Happy cancelling!
What steps do I need to take to cancel my Verizon Wireless plan?
To cancel your Verizon Wireless plan, the first step is to gather any personal information you may need, including your account number, PIN, or passcode. You can find your account information by logging into your Verizon account online or through the My Verizon app. Make sure to review your current plan, as this will help you understand any potential fees or terms associated with cancellation.
Once you have your information ready, you can choose to cancel your plan by calling Verizon customer service or visiting a local store. If you decide to call, be prepared for potential wait times and have your account details on hand. If you visit a store, ensure that you bring identification and any required documentation, as staff may ask for proof of identity to process your cancellation.
Will I incur any fees by canceling my Verizon Wireless plan?
Yes, canceling your Verizon Wireless plan may result in fees, particularly if you are still within your contract term. Customers who are under a two-year contract may face an early termination fee (ETF). This fee varies based on how long you have been under the contract, so it’s essential to review your agreement to understand the specific charges that may apply to you.
Additionally, if you have a device payment plan or financed a smartphone, be aware that you may need to pay off the remaining balance of the device. This amount will be due upon cancellation, and any promotional credits associated with the device may be forfeited. It’s crucial to clarify these potential fees before proceeding with the cancellation.
Can I cancel my Verizon Wireless plan online?
Yes, Verizon allows customers to initiate the cancellation of their wireless plans online through the My Verizon app or the website. To do this, log into your account and navigate to the account settings or the services page. Look for the option to manage your plan, where you should find details about canceling your service.
However, keep in mind that the online process may have limitations. If your plan is under contract or if there are outstanding device payments, you might be directed to call customer service for assistance. This is to ensure that all account details are handled correctly and any fees are discussed directly with a representative.
What happens to my phone number after cancellation?
After you cancel your Verizon Wireless plan, your phone number is typically deactivated, but you have options depending on your future plans. If you cancel your service and do not wish to keep the number for later use, it will eventually be reassigned to new customers. This means you will lose access to the phone number after your account is officially closed.
If you want to retain your phone number for use with another carrier, you need to initiate a porting process before canceling your Verizon service. This process allows you to transfer your number to another provider without losing it. Remember to ensure that the new carrier is prepared to accept the number at the time of cancellation to avoid any issues.
Is there a specific time of the month that is best to cancel my plan?
While you can cancel your Verizon Wireless plan at any time, it is often advisable to align your cancellation with your billing cycle. Doing this can help you minimize charges and ensure that you have a clear understanding of what you owe. If you cancel after your billing cycle has begun, you may be responsible for that entire month’s charges as well as any applicable fees.
Additionally, if you are nearing the end of your contract term, it may be prudent to wait until that time to avoid early termination fees. Paying attention to your contract dates and your billing cycle can save you money and help simplify the cancellation process.
Do I need to return my Verizon devices when I cancel?
Yes, if you have leased or financed devices through Verizon, you are generally required to return them upon cancellation of your service. This is necessary to avoid extra charges related to unreturned devices. If you are under a device payment plan, you may need to pay off the remaining balance instead of returning the device entirely.
Verizon will provide instructions on how to return leased devices, often including shipping options or local store drop-offs. Be sure to check for any specific deadlines for returning your devices to avoid potential penalties or fees. Keeping track of these details is crucial for a smooth cancellation experience.
What should I do if I change my mind after canceling my plan?
If you change your mind after canceling your Verizon Wireless plan, your ability to reactivate the service might depend on the time elapsed since cancellation. Verizon typically allows former customers to reactivate their accounts, but there may be restrictions, including the availability of previous plans or promotions. To begin the reactivation process, contact Verizon customer service as soon as possible.
When you reach out, provide your account information and explain your situation. The representative will guide you through the necessary steps based on your previous account status. Be sure to ask about any promotions, as reactivating your account later may not guarantee eligibility for the same deals you originally had.